Our products are delivered to you direct from the designer. Products are usually dispatched within 1-2 days of your order being received.
Some items are made to order and may take a little longer, and others may come from from Europe. Each item on the website displays shipping information in the product description. We have indicated where items are made to order or coming from abroad. This way you know roughly when you can expect your delivery.
UK mainland delivery starts at £3.95 for small items and we offer FREE SHIPPING on orders over £150.
Shipping to the EU is also available with small items starting at £6.95 and increasing with larger and more bulky items.
If you are based outside the European Economic Area and would like to place an order with StyleTails, please contact us at store@styletails.com to get a quote for delivery and to arrange the order.
Because our items come to you direct from the designer, products ordered together may not be shipped together. In the case of multiple shipments, you will only be charged one flat rate shipping fee per order as applicable.
If the delivery address provided is incorrect or you do not accept the goods, you will be responsible for the cost of redelivery.
Occasionally, some items may be temporarily out-of-stock. You will be alerted to any shipping delay at the time of your order.
Products ordered in the StyleTails Store are shipped to you direct from the brand and must also be returned directly to the brand. Most brands are based in the UK but some are located in Europe. All brands stocked in the StyleTails Store follow the StyleTails standard returns policy which states:
- The customer must notify StyleTails Store store@styletails.com within 7 days of receiving the item if they wish to return it
- Items must be returned within 14 days of receipt of the goods to be eligible for a refund
- The customer will be responsible for shipping costs for returning or exchanging items unless the items are faulty. Please be aware that some items come from from Europe.
- Returns of goods are only accepted if the goods are in the same condition as when they were received.
- We recommend items are sent via a traceable method and retain a tracking number. We can not be responsible if products are not received.
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For any enquiries about returns, please contact us at store@styletails.com
A note on measuring your dog:
Measuring your dog correctly when it comes to clothing and collars is very important and can save you the hassle of returning items. Please refer to our instructions on how to measure your dog here and on the product page for each item.
What size collar should I order for my dog?
The product page for each collar will display sizing information. Please ensure you measure your dog's neck correctly - around their neck, not their existing collar. If in doubt, please refer to our guide to measuring your dog correctly here
How do I know what size coat to order?
You will find a link to a size guide for each designer on their individual product pages. You can also view our guide to measuring your dog properly here
When will my item arrive?
Products in the StyleTails Store are shipped direct to you from the designer. Some items come from abroad and some are made to order just for you. Waiting times for each product can be found on the product page. For standard items being shipped to you from the UK, you can expect to wait between 2-7 days for delivery. Made to order products can take up to 28 days for delivery. If in doubt email store@styletails.com
Will all my items arrive together?
Items ordered are delivered direct to you from the designer. Items ordered together may not be delivered together. Waiting times and information regarding delivery can be found on the product page for each item
Can I return my item?
The returns policy for each designer is accessible from their product pages. Most items can be returned under the following conditions:
- You must notify us within 7 days of receiving the item if you wish to return it
- You must return the item directly to the supplier within 14 days
- The item must be returned in the same condition it was delivered
- You are responsible for postage and packaging on returns unless the item is faulty
For full details on returns, please view our returns policy here
Do you ship outside the UK?
For some items, we can offer delivery outside the UK. If you are based outside the UK, please email us at store@styletails.com with the items you would like to purchase and your delivery address. We will get back to you with a quote for delivery.
What currency will I be charged in?
All orders are charged in Great British Pounds
How can I contact you?
For questions relating to the StyleTails Store please email us at store@styletails.com
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