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The Leather Dog Co. Terms & Conditions

Delivery

United Kingdom

  • Once your order has been placed you will normally recieve your goods within 5 working days.
  • Due to the coats being hand made in the UK your order could take up to 20 days.

Europe

  • Once your order has been placed you will normally recieve your goods within 10 working days.
  • Due to the coats being hand made in the UK your order could take up to 25 days.

International

  • Once your order has been placed you will normally recieve your goods within 10 working days.
  • Due to the coats being hand made in the UK your order can take up to 25 days.

Missed Parcels

  • Items not delivered due to recipient not being home will generally be returned to a local depot after the second delivery attempt.
  • Items not collected from the depot will be returned to The Leather Dog Co and a refund
  • will be issued for the total of the goods MINUS our postal cost and an admin fee for returned items.
  • We advise customers to select an address where they can guarantee that someone will
  • be present to recieve the goods. This could be a place of work or where ever is best.
  • It does not necessarily need to be your home address.

Not Delivered Items

  • Once the parcel leaves our hands it is the carriers responsibility to deliver your parcel to you.
  • The carrier will explain their procedure, along with any compensation claim procedure.
  • For UK deliveries, please contact the selected carrier via instructions in their shipping email and use your tracking number.
  • For international orders contact the carrier and refer to your tracking code.

The small print

  • Please note that these delivery times are not guaranteed especially during promotions and other busy periods such as christmas etc.

Returns / Exchanges

  • We do not offer refunds unless the product is faulty. 
  • Exchanges are offered if the product is too small/too big.  
  • Please follow the steps below to ensure a smooth exchange or refund.

Please send all exchanges/returns to:

1a Gregory Avenue

Romiley

Stockport

SK6 3JZ

Please include the following:

Note explaining why you have returned the item. 

(e.g. can I exchange the returned coat for a small brown coat)

Full Name

Contact Number

Email Adress

  • Please be aware that shipping costs to send any item back to us are your responsibility.
  • We strongly advise you use a tracked and insured service when returning or exchanging a product. 
  • We operate a 30 day returns policy 
  • Any product returned after the 30 day period will be sent back, so please contact us to check before sending
  • Sale or discounted Items will not be exchangeable or refundable.

Returns

A refund will be processed within 3-5 working days once the returned product has been inspected. 

Exchanges

  • All returned items for exchange will be inspected and processed within 3-5 working days.
  • If the item you would like in exchange is out of stock, then we will notify you by email.

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