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Products ordered in the StyleTails Store are shipped direct from the supplier to you. All items must be returned to the supplier in accordance with their returns policy which is accessible from the product page for each item. If in doubt, please email us at store@styletails.com for details. 

  • You will be responsible for shipping costs for returning or exchanging items unless the items are faulty. Please be aware that some items come from abroad. 
  • You must notify StyleTails Store store@styletails.com within 7 days of receiving the item if you wish to return it. 
  • Items must be returned within 14 days of receipt of the goods to be eligible 
  • Returns of goods are only accepted if the goods are in the same condition as when they were received. 
  • Please send items via a traceable method and retain a tracking number. We can not be responsible if products are not received. 
  • For any enquiries about returns, please contact us at store@styletails.com
A note on measuring your dog:

Measuring your dog correctly when it comes to clothing and collars is very important and can save you the hassle of returning items. Please refer to our instructions on how to measure your dog here and on the product page for each item. 

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