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FAQ's

What size collar should I order for my dog? 

The product page for each collar will display sizing information. Please ensure you measure your dog's neck correctly - around their neck, not their existing collar. If in doubt, please refer to our guide to measuring your dog correctly here

How do I know what size coat to order? 

You will find a link to a size guide for each designer on their individual product pages. You can also view our guide to measuring your dog properly here

When will my item arrive? 

Products in the StyleTails Store are shipped direct to you from the designer. Some items come from abroad and some are made to order just for you. Waiting times for each product can be found on the product page. For standard items being shipped to you from the UK, you can expect to wait between 2-7 days for delivery. Made to order products can take up to 28 days for delivery. If in doubt email store@styletails.com 

Will all my items arrive together? 

Items ordered are delivered direct to you from the designer. Items ordered together may not be delivered together. Waiting times and information regarding delivery can be found on the product page for each item 

Can I return my item? 

The returns policy for each designer is accessible from their product pages. Most items can be returned under the following conditions:

  • You must notify us within 7 days of receiving the item if you wish to return it 
  • You must return the item directly to the supplier within 14 days
  • The item must be returned in the same condition it was delivered
  • You are responsible for postage and packaging on returns unless the item is faulty

For full details on returns, please view our returns policy here

Do you ship outside the UK?

For some items, we can offer delivery outside the UK. If you are based outside the UK, please email us at store@styletails.com with the items you would like to purchase and your delivery address. We will get back to you with a quote for delivery. 

What currency will I be charged in?

All orders are charged in Great British Pounds

How can I contact you? 

For questions relating to the StyleTails Store please email us at store@styletails.com 

 

 

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