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Dogatella Terms and Conditions


All orders will be dispatched within 48 hours. We use Royal Mail Signed for 1st Class service (approximately 1-2 working days) for all orders within the UK. If you are outside the UK please allow two weeks for delivery.

If we are unable for any reason to fulfil your order within this time period, then a member of our team will notify you the next possible delivery date by email. 

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.  

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact Items should be returned to:

10 Amhurst Terrace
London E8 2BT
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live the time it may take for your exchanged product to reach you may vary.

Please ensure all returns are sent back to us via a trackable shipping service or purchasing shipping insurance as we cannot be held responsible for undelivered or lost returns.

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