Cheshire & Wain Terms & Conditions
The safety of our products is of the upmost importance. All our collar designs incorporate a stress release buckle designed to break open if your cat becomes caught on anything. Please ensure that the collar is not fitted too loosely or too tightly – there should be room for 1-2 fingers between the collar and your cat’s neck. Please check the fit on a regular basis as the size and weight of your cat may fluctuate. Cheshire & Wain cannot be held responsible in the unlikely event of injury.
All our collars are made from pig suede and bovine leather which has been carefully treated and dyed. We have thinned any rough edges to ensure minimal to no irritation for your cat.
All Cheshire & Wain collars are handmade in small batches to order and therefore cannot be returned or refunded unless faulty. Please check items immediately on delivery. We hand-make our collars to ensure strict and rigorous quality control however – if your item is damaged in transit or you feel it has a fault - please email firstname.lastname@example.org within 48 hours of receipt of your item to arrange a return.
Please note: Items must be returned (at your own cost) unused, in a saleable condition and with the original packaging that you received them in. Please use a ‘signed for’ delivery method and obtain proof of postage.
Any personalised/customised items are exempt from this returns policy and are strictly non-returnable and non-refundable.