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WOOF! Cleo B Terms & Conditions

Delivery

  • We will endeavour to ship orders placed before 12 noon on a working day, on the same day of purchase. Orders placed after this time will be shipped the following working day.
  • We cannot always guarantee that your order will be shipped within the stated timescale, however we will inform you as soon as we receive your order if there is a chance of delay.

  • Please note, we can only ship to one delivery address per order.

Returns and Exchanges

If, for any reason, you are not happy with your CLEO B product(s), please accept our sincere apologies and send it back with the returns / exchanges note with which it came, making sure to fill it out as clearly as possible. We will either send you a replacement product or refund your money - whichever you prefer.

Returns Policy

  • Returns must be received within 14 calendar days of receiving your order. 
  • Please note that sale items are strictly non-returnable.
  • Should you wish to return your order, please fill out the returns / exchanges form within the notes sent with your order. We would appreciate it if you stated the reason for your return.
  • Should you wish to exchange your order for another item, please fill out the returns / exchanges form, stating clearly the item you would like in exchange.
  • Products must be returned in their original packaging, as these are considered as part of the product. We cannot accept worn/soiled products. 
  • All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise
  • If you are returning a product because it is unsuitable or does not fit, we will always refund the cost of the product, as well as the outbound shipping fee. The customer is responsible for the cost of returning to shoes to us.
  • In the unlikely event of the goods being faulty, or if we have incorrectly fulfilled your order, we shall of course additionally pay for your returns postage.
  • We give sizing advice to the best of our knowledge. There is always an element of risk in purchasing products online, however please note that the customer is responsible for the cost of returning products that do not fit.
  • We strongly recommend when returning items to us you use recorded or Special Delivery as we are unable to refund items which are lost in the post.
  • All goods shall remain your responsibility until we receive them. We regret that, unless the items are returned with the full packaging (i.e. with the shoe box, dust bag and tissue paper) the goods will be non-refundable. We will exchange the goods as requested, or should you wish to cancel your order we will give you a full refund within 30 days of receiving your return. If the exchanged item you requested is out of stock, we will inform you as soon as reasonably possible.

The address for returns is: 

CLEO B

27 Bridstow Place

London

W2 5AE

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