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Waifs & Strays Terms & Conditions

These are our terms and conditions. Please read them with care.

Cancellation/Cooling Off Period

7-DAY, 100% SATISFACTION GUARANTEE - As per The Distance Selling Regulations, Groomers Ltd offers a cancellation period of 7 working days, beginning the day after you receive the goods, during which you have the right to cancel your order and receive a full reimbursement of all money paid. In order to do this, you must provide notice of cancellation in writing and it must be posted or emailed to our stated business address within the cancellation period. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Exchange/Returns

14-DAY, 100% SATISFACTION GUARANTEE If, for any reason whatsoever, you are not completely satisfied with the item you have bought after the cancellation period expires - simply return it in new condition within 14 days and we will exchange it, or you can choose something else, or give you a full refund excluding delivery costs, no questions. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Warranties

Please note that warranties are not valid on any item shipped outside of the United Kingdom.

Goods Colours & Colour Reproduction / Website Images

It is regrettable that we are not able to provide customers with colour-perfect images of our items on the web site. Customers accept that the photographs we make available on our website are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.

Contacting Us

Groomers Limited 
137 Seventh Street
New Greenham Park 
Newbury, Berkshire
RG19 6HW 

 

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