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Tux & Tabby Terms & Conditions

Dispatch

We aim to dispatch all orders within 3-5 business days after receipt of payment. A select number of items might be shipped within 7 days, please check product listing for details.

UK Shipping

All UK orders are dispatched to and handled by Royal Mail. By default we will post any package as Standard First Class Delivery. If you are interested in a different level of shipping, such as Signed For, please prior to payment and we will provide you with a cost.

International Shipping, Import Duties and Taxes

Due to Customs regulations, we can not send some products to destinations outside of the EU. 

Ultimately, it is the responsibility of the buyer to ensure that regulations and legislation allow the import of products from the UK to the destination country.

Returns


You may cancel your order at any time up to, and including, 14 working days after the day on which you receive the Goods. Unfortunately, this does not include custom orders.

If you’d like to return or exchange an item, contact us within 14 days of receiving the order. You will need to return any items within 14 working days of requesting a refund from Tux & Tabby and at your own cost of shipping for return or exchange as required.

Any goods returned to us must be in an unused condition, in their original packaging and in a fully resale-able state.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.  Upon receipt and inspection of items, if it is clear that the buyer handled the goods more than was necessary to decide if they were suitable, the order is exempt from replacement or refund.

If your return is approved, we will initiate a refund to your original method of payment, within 7 working days. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Unfortunately, custom orders are not eligible for refunds.

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