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Superfine Terms & Conditions

DELIVERY

  • Deliveries are sent by courier and it should take approx 7-8 working days is item in stock, otherwise it is approx 40 days of your order being processed.
  • It is essential to check all goods before signing for them. If you are unfortunate enough to receive a damaged consignment, please write to notify us within 24 hours of delivery at store@styletails.com 

 

RETURNS

  • Goods can only be refund is found damaged or with defects.We would ask that you notify us by mail within 7 days of receipt of the item. 
  • We can not accept to refund good if unwanted , due to change of mind or else.
  • If any item might not be what you were expecting, we ask you to please notify us by mail and we shall together evaluate the matter in terms of reasons of it.

 

DAMAGED GOODS

  • All Superfine products and hand checked at the time of dispatch and pictures of the item/s are taken while being packed inside the wooden case before closing and being shipped.
  • Should you take delivery of any damaged items we would ask that you inform us as soon as possible by mail to store@styletails.com 
  • Informing of damage should not occur later than 7 days after receipt of products.
  • Should damage be visible to the packaging on delivery we would request that you write this clearly on the delivery note at the time of receipt. This will help any claim against the courier company for damage in transit.
  • In this event we would be required to supply the buyer's details to the courier company to allow them to investigate the cause of damage
  • If your product is damaged we will arrange a refund or replacement as appropriate and as outlined in our returns policy.

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