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Guisapet Terms & Conditions



Items are delivered from the UK and should arrive within 3-5 working days.



Most returns can be avoided by properly ensuring that your pet is the correct weight before you place your order ie under 8 Kg for cats and under 7 Kg for dogs.

You may return the product for refund to reach us no later than 14 days following the date of purchase.

We will refund the payment to your original method (less a 20% restocking fee).

You should return your product as new, in the original packaging, and include any documentation along with the return.

You will be required to ship any returns on a prepaid basis - to the following address :

GUISAPET UK 11 Boundaryway Shoeburyness Essex SS3 9QF

You are solely responsible for any items that are lost in your return shipment. Thus, we recommend that you insure your returns and obtain a tracking number for any items that you send back to us.

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