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Felix & Milou Terms & Conditions

Delivery Times 

Our dog and cat-beds are mostly made to order. Delivery is usually within 7-10 days of placing the order.  

Delivery Method

Your parcel is sent with La Poste (France).


Our hand-crafted products are of the highest quality, and all are exclusive, original designs, but if you are not fully satisfied with your purchase, simply return it to us within 14 days in good condition as received in the original packaging and we will refund you - no questions asked. Please send the item registered or recorded post to the full value, as we can only refund products that are returned safely to the studio. Please note there are no refunds on Sale items.


If you would like to exchange your item for a different product just return your goods in its unused condition and original packaging with your contact name and mail adress enclosed and what you would like to exchange it for. There is no postage charge for exchanges. 

Return address for refunds and exchanges:

Tove Jakobsson, 48 Avenue du Maréchal Foch 78400 Chatou, FRANCE

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