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Bruno's Toy Box Terms & Conditions

Order Process
When you receive an order confirmation email, this means that your order has been placed and is waiting to be reviewed and accepted.

When you receive a dispatch email, this means that your order has been accepted that the money has been paid from your account and your order has been booked with the appropriate courier and will be on its way to you in due course.

We will contact you via email if we are unable to accept your order for any reason.
The ownership title of goods and therefore the risk of loss and damage, passes on to you once delivery is made provided the goods are paid for.

You will be contacted by us via phone or email if unfortunately the goods you ordered are out of stock. If the goods ordered are due to come back in stock within a reasonable time then we will give you the option of either waiting until the goods are back in stock or cancelling your order.

If you order more than one item and one of those items is out of stock we will contact you and give you the option of waiting for that particular item to come back in stock, to cancel the specific item that is out of stock or to cancel your entire order.

Your order is accepted once payment is taken. However we reserve the right to cancel the order for any reason in which case a full refund will be issued.

You agree and understand that placing an order with us creates a contract between you and "Bruno's Toy Box"
We reserve the right to adjust prices, offers and specs of goods before your order has been processed but will inform you and ask you to confirm your agreement to these changes prior to dispatch.

Delivery

We deliver to your door using Royal Mail and Parcel force. 

We endeavor to dispatch items between *5-6 working days.

Delivery of certain items may require a signature; the signature of the person accepting delivery at the delivery address 
will be proof that you or the person, to whom the order is addressed, has received the delivery.

Please note that if your order is made up of a combination of items, deliveries may be made separately.
* Working days are Monday - Friday

Cancellations

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website before dispatch and receive a full refund. 

To cancel, just contact us within seven working days of delivery of your item(s). You must take reasonable care of the item(s) and must not use them.

You may cancel your order for services in the same way, within seven working days* of the date of purchase, unless the services begin sooner.

Returns

If you wish to return an item for any reason you need to notify us within 7 working days* of your delivery by contacting us on store@styletails.com
When returning an item to us it is your responsibility to ensure that the item is packaged properly so that no damage is caused to the item.

If you are returning goods because they are unwanted then they must be sent back to us in a re-saleable condition failing which no refunds or exchanges will be accepted.

Postage will not be refunded for goods returned without prior notification.

*Working days are Monday - Friday, excluding Bank Holidays.

Missing, Damaged or Incomplete Orders

If your order arrives damaged or incomplete please contact us immediately and we will deal with it accordingly.
If you do not receive your order within 14 working days of receiving a 'Dispatch Confirmation' email you must contact us where we will then open an investigation with the appropriate courier.

Refunds

If a refund is required due to a product being returned to us we will only issue that refund once we have received the returned product.
Refunds can take 5-7 * working days to clear.
*Working days are Monday - Friday, excluding Bank Holidays.

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