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Hindquarters Terms & Conditions

Delivery and returns

Goods will be dispatched within 7 days by Royal Mail.  Deliveries to UK addresses should arrive within 7-10 days of order. Each dog bed is hand made to order so may take up to 21 days for delivery.

We are very proud of the products we make. We believe in quality and beautiful products. However we will not be totally happy until you are.  We offer a full refund or exchange (excluding package + postage costs) if you are not entirely satisfied with your product, please:

 

1. Order cancellations must be made in writing by email to store@styletails.com within 14 days of receipt of the goods

2. Please return the item unused and in its original packaging

3. You must ask for a proof of postage from the Post Office as we cannot be held responsible for anything that gets lost or damaged in transit back to us

 

Postage will only be refunded if an item is faulty.  We are unable to offer you a refund or exchange on products unless they are faulty. 

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